Cancellation, Refund & Rescheduling Policy

Salsa Tours PR LLC offers different experiences, tours, classes, private services, transportation services, events, and activities. Because each service has different operating requirements, cancellation, refund, rescheduling, deposit, and no-show policies may vary by experience.

The policy that applies to your reservation will be clearly disclosed before booking and will also appear in your booking confirmation, ticket, or reservation details.

Before completing your reservation, please review the Cancellation Policy listed for the specific experience you are purchasing.

By completing a reservation, you acknowledge and accept the cancellation, refund, rescheduling, and payment terms presented for that booking.

If you booked through a third-party platform such as Airbnb, Viator, GetYourGuide, or another authorized booking partner, the cancellation terms displayed and accepted through that platform may also apply.

If you already have a reservation, please review your confirmation email, ticket, booking details, or the Cancellation Policy associated with your reservation.

The policy confirmed at the time of booking governs your reservation, subject to applicable law.

Cancellation or refund requests must be submitted through the same booking platform used to make the reservation whenever that platform manages cancellations directly.

For reservations made directly with Salsa Tours PR, guests may contact us using the contact information provided in their booking confirmation.

Submitting a cancellation or refund request does not automatically guarantee a refund. Eligibility will be determined according to the policy applicable to the specific reservation.

Different cancellation deadlines may apply depending on the Activity.

For example, public classes, private experiences, boat excursions, customized tours, transportation services, corporate events, group bookings, and services provided by independent experience providers may have different cancellation or deposit requirements.

Some bookings may allow free cancellation within a stated period, while others may include:

• non-refundable deposits;
• partial refunds;
• rescheduling options;
• credits;
• minimum participation requirements; or
• stricter cancellation deadlines.

The specific terms disclosed before payment are the terms applicable to the reservation.

Cancellations made after the applicable cancellation deadline may be non-refundable or subject to the specific terms accepted at booking.

Guests who do not arrive for an Activity and do not cancel within the required timeframe may be considered a no-show and may not be eligible for a refund or rescheduling.

Late arrival does not automatically extend the duration of an Activity or guarantee participation.

Outdoor Activities are subject to changing weather, environmental, access, and safety conditions.

Rain alone does not necessarily mean that an Activity is cancelled.

When conditions at the Activity location and scheduled time make participation unsafe or impractical, Salsa Tours PR or the applicable operator may delay, modify, relocate, reschedule, or cancel the Activity.

Any refund, credit, relocation, or rescheduling option will be determined according to the applicable booking policy and circumstances of the Activity.

Certain group Activities require a minimum number of participants.

If Salsa Tours PR or the applicable operator cancels an Activity because the required minimum is not met, guests will be offered the remedy provided under the applicable booking terms, which may include a refund, rescheduling, credit, or alternative Activity.

Single classes and class packages are issued for the participant or participants identified in the reservation unless otherwise stated.

They may not be divided, transferred, shared, or used by multiple individuals unless the specific booking terms expressly allow it.

Private tours, customized experiences, corporate events, large groups, performances, transportation services, and special arrangements may require deposits and may have cancellation terms different from public Activities.

The proposal, invoice, contract, or booking confirmation provided for that reservation will govern those terms.

Some Activities may be operated wholly or partly by an independent experience provider.

When another provider operates the Activity, that provider may have additional cancellation, refund, rescheduling, or operational requirements.

Any applicable terms will be disclosed through the reservation or booking process when required.

If Salsa Tours PR cancels an Activity and cannot provide the Activity, an agreed alternative, or an applicable rescheduling option, the guest will receive the remedy required under the applicable booking terms and law.